# Send a message first to WhatsApp

If you would like to start a conversation with a WhatsApp number which one do you have never chatting with, you can do it in 3 ways: whenever you change an item's status, click a button, or move an item to another group.

{% embed url="<https://www.youtube.com/watch?v=IfeZ3mC8iek>" %}

#### When changing status, send a message to WhatsApp

1\. Go to the integration center, find Quickley and integration, and then recipe "When status is changed to something, send a template message from WhatsApp with mapping."

<div align="left"><img src="https://1733030276-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MahMnpasKSiKV1fzmYP-1972196547%2Fuploads%2F5xB1XChwqkmxjh8NFuhm%2FCleanShot%202022-07-17%20at%2016.42.08%402x.png?alt=media&#x26;token=3d201fd2-27eb-490a-b093-e31def03fe7c" alt=""></div>

2\. Select a status column and status which one will trigger an action.

![](https://1733030276-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MahMnpasKSiKV1fzmYP-1972196547%2Fuploads%2FmQTwJd2UmHVKDuLKSgse%2FCleanShot%202022-07-17%20at%2016.45.11%402x.png?alt=media\&token=178b1a4e-d193-443c-b20d-ac6273686e81)

3\. Select a WhatsApp channel.

If you don't have any WhatsApp channels, let's add a new one. You can add a [WhatsApp Demo](https://quickley.com/login?redirect_to=/channels/wa/demo) or connect your real number by [this link](https://quickley.com/login?redirect_to=/channels/wa/landing).

4\. Choose a template

{% hint style="info" %}
You will be able to start a conversation only with WhatsApp templates. You can set up templates in the 360dialog hub and Facebook should approve them. Read more about templates on [this page](https://help.quickley.com/channels/whatsapp-business-api/template-messages).
{% endhint %}

![](https://1733030276-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MahMnpasKSiKV1fzmYP-1972196547%2Fuploads%2F4qsJAlc8CdHL8lJeHlzX%2FCleanShot%202022-07-17%20at%2016.50.25%402x.png?alt=media\&token=61d19756-62a3-4733-9989-c9fd9ab1ff9b)

5\. Setup a template mapping.

{% hint style="info" %}
Mapping allows you to map an item's column to a template message. For instance, you can map a customer's name, shipping status, meeting date, and more.
{% endhint %}

6\. Save your automation and go to the board, find an item with a phone number, and change the status. After a few moments, you will see that Quickley's column is filled with ID — it means that the item is linked with Quickley's conversation.

7\. Go to the Item View and check that message was sent.