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  • Getting Started
    • Quickley Pricing Model
  • Channels
    • WhatsApp Business API
      • Facebook Business Verification
      • Set up WhatsApp Business API
      • WhatsApp Business API Demo
      • Types of Messages
      • Template Messages
      • Limitations
  • Integrations
    • Monday
      • Troubleshooting
        • You have no related conversation on this item
      • Recipes
      • Chat via Monday ItemView
      • Send a message first to WhatsApp
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  1. Integrations
  2. Monday
  3. Troubleshooting

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Last updated 2 years ago

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If you see a message "You have no related conversation on this item", kindly check the next things:

1. Go to the at Quickley and check that you have a connected WhatsApp channel. If you don't have a WhatsApp channel, just connect it by this link. If you are a manager of this Quickley account, ask your administrator to allow you to work with this channel.

2. Check that your board has a Quickley column and that column value is not empty.

Important: you don't need to fill this column manually, this column will fill by Quickley when you send or receive a message from a customer.

3. Check that the Quickley column has no restrictions on monday.com. Monday.com allow you to change permission for the column, for instance, hide a column from your teammates. Just remove this restriction.

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