# You have no related conversation on this item

![](https://1733030276-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MahMnpasKSiKV1fzmYP-1972196547%2Fuploads%2FZfM8yeJa5OPnyUHDC2gQ%2FCleanShot%202022-07-13%20at%2019.29.59%402x.png?alt=media\&token=75e57d94-0c04-41eb-94b8-79e2ed6edc01)

If you see a message "You have no related conversation on this item", kindly check the next things:

1\. Go to the [channels page](https://quickley.com/login?redirect_to=/settings/project/channels) at Quickley and check that you have a connected WhatsApp channel. If you don't have a WhatsApp channel, just connect it by this link. If you are a manager of this Quickley account, ask your administrator to allow you to work with this channel.

![](https://1733030276-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MahMnpasKSiKV1fzmYP-1972196547%2Fuploads%2F1QaeaG6OIySEmCeTZz9j%2FCleanShot%202022-07-13%20at%2019.31.38%402x.png?alt=media\&token=fc675f03-7e8e-4ca8-86e0-f2422bf341ec)

2\. Check that your board has a Quickley column and that column value is not empty.

{% hint style="info" %}
**Important**: you don't need to fill this column manually, this column will fill by Quickley when you send or receive a message from a customer.
{% endhint %}

![](https://1733030276-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MahMnpasKSiKV1fzmYP-1972196547%2Fuploads%2F8HhC4jk6J0qq1osU7Dur%2FCleanShot%202022-07-13%20at%2019.35.35%402x.png?alt=media\&token=9dd36536-3c21-4cb5-bd60-ed56544f10fc)

3\. Check that the Quickley column has no restrictions on monday.com. Monday.com allow you to change permission for the column, for instance, hide a column from your teammates. Just remove this restriction.