# You have no related conversation on this item

![](/files/HyTZ6QtThRofbemuR3mr)

If you see a message "You have no related conversation on this item", kindly check the next things:

1\. Go to the [channels page](https://quickley.com/login?redirect_to=/settings/project/channels) at Quickley and check that you have a connected WhatsApp channel. If you don't have a WhatsApp channel, just connect it by this link. If you are a manager of this Quickley account, ask your administrator to allow you to work with this channel.

![](/files/c7ZfZjr2VHPNEdj4ApdV)

2\. Check that your board has a Quickley column and that column value is not empty.

{% hint style="info" %}
**Important**: you don't need to fill this column manually, this column will fill by Quickley when you send or receive a message from a customer.
{% endhint %}

![](/files/ciYbAP09GvMWTZXUMScH)

3\. Check that the Quickley column has no restrictions on monday.com. Monday.com allow you to change permission for the column, for instance, hide a column from your teammates. Just remove this restriction.


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